01
Set the rules.
We agree on eligible products, inspection criteria, photos, storage limits, approved outcomes, and pricing before anything is shipped.
KANSAS CITY, USA · REVERSE LOGISTICS
Your U.S. returns.
A little closer
to sorted.
A domestic returns point for international ecommerce brands — so returned inventory can be seen, assessed, and dealt with before it crosses another border.
Kansas City basedDirect communicationHandled to your instructions
THE RETURN JOURNEYUS → KC
Your U.S. customerRETURN
Domestic delivery
KANSAS CITY, USA
Good to haveeyes on it.
Your next move. Your approval.
HoldConsolidateRedistribute
ONE LOCAL POINT. MORE POSSIBILITIES.
Local receiving.Clear condition records.Your inventory. Your call.
01 / THE PILOT
Start with 10–25 returns.
Prove the process before you scale it.
A small pilot gives both sides a practical way to test the workflow, communication, and handling standards before committing to a larger program.
02
Send the first batch.
Route 10–25 approved U.S. returns to Kansas City. We process them against the handling plan and document what arrives.
03
Review and decide.
See how the pilot performed, then refine the process, expand it, or stop there. No large-volume commitment is required to test the fit.
No inventory should be sent before the pilot is approved. Receiving details and operating terms are confirmed first.
Request a pilot Tell us what you sell and roughly how many U.S. returns you handle.
02 / CAPABILITIES
Use only what your
returns process needs.
Services are scoped around the pilot and your handling instructions rather than forcing every brand into the same package.
U.S. returns receiving
A domestic destination for approved U.S. returns, logged against the return information you provide.
Inspection & photography
Photos and notes showing visible condition, packaging, and discrepancies.
Condition grading
Consistent grading against criteria agreed with your brand.
Temporary storage
Short-term holding while you review inventory and choose the next move.
Consolidation
Combine approved items into planned shipments instead of handling each return separately.
Domestic redistribution
Ship suitable inventory to a U.S. destination you approve.
03 / WHY LOCHLAN
Make the decision here.
Not after another international shipment.
Back in the U.S.
Back in view.
Ready for a decision.
Give customers a domestic return path.
Approved returns can travel to a U.S. receiving point instead of immediately making an international trip.
Know what came back.
Condition records give you information to work from before you decide where an item should go next.
Keep more options open.
Usable inventory can remain in the U.S., be consolidated, or move to another approved domestic destination.
04 / ABOUT LOCHLAN
Small enough to care.
Built to be useful.
KANSAS CITY, USA
Lochlan Logistics is a Kansas City-based reverse-logistics company built for international ecommerce brands.
We believe returns operations should be practical, transparent, and easy to understand. That means agreeing on the process up front, communicating directly, and handling inventory according to clear instructions.
Start with a pilot05 / A FEW DETAILS
Good questions.
Clear answers.
Who is this service for?
International ecommerce brands with customers returning products from the United States. We begin by reviewing your product types, monthly U.S. return volume, and current process to understand whether the service is a fit.
Can we start sending returns now?
Please contact us first. We confirm service availability, product eligibility, pricing, handling instructions, and onboarding before sharing an approved receiving address. Do not send inventory before receiving written confirmation.
What products can you handle?
Product eligibility is reviewed before onboarding. Share the product category, typical size and weight, and any special handling needs. Regulated, hazardous, perishable, and other specialist goods require explicit review and may not be accepted.
How do inspection and condition grading work?
We agree on inspection steps, photography requirements, and grading criteria with your brand before receiving items. The resulting condition record supports your decision about each return; it is not a product certification or safety test.
Who decides what happens to the inventory?
You do. Items are held, consolidated, or redistributed according to the instructions and approvals agreed with your brand. Domestic redistribution means shipping to a U.S. destination you approve; it does not include an automatic resale service.
What does it cost, and is there a minimum volume?
Pricing, any minimum volume, storage limits, and processing timelines are discussed based on your products and service needs. We confirm the scope and terms before onboarding. Start by sharing your approximate monthly U.S. return volume.
Do you manage customer refunds or international freight?
Customer communication and refund decisions remain with your brand unless separately agreed. Consolidation can prepare inventory for onward shipping; international freight, customs arrangements, and any additional services must be scoped separately.
REQUEST A PILOT
Give us your first 10–25 returns.
Tell us about your brand, products, and current U.S. return volume. We’ll use that to determine whether a pilot makes sense and what the handling plan should look like.
Prefer email?david@lochlanlogistics.com